Understanding and Working with Blame

Understanding & Working With Blame - ADR Times

By Zachary Ulrich The Fundamental Attribution Error In Mediation Have you ever had someone blame you for something over which you had absolutely no control? If you’ve ever been late to a meeting, been framed by a sibling growing up, or otherwise haven’t lived under a rock your entire life, you know what I’m talking …

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Overcoming Reluctance With Trauma Victims

Trauma Victims: Overcoming Reluctance

I. INTRODUCTION Traumatic experiences become a part of an individual forever.  At a domestic level, clients may have traumatic experiences like rape, domestic violence, child abuse, and elder abuse.  At an international level, clients are often the victim of human rights abuses ranging from genocide to war crimes.  These individual have stories that may remain …

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Profound New Insights on Conflict and Client Psychology

Profound New Insights on Conflict and Client Psychology

By Zach Ulrich As a kid I used to enjoy looking through glasses of water at the objects beyond because, depending upon the shape of the glass or the flow of the water, the images became distorted, bent, and often produced some pretty funny results. What I didn’t realize at the time was that with …

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Managing Workplace Conflict During The Holidays

Managing Workplace Conflict During The Holidays

By Lalita B. Nordquist, SPHR, MA, MDR The holiday season is meant to be a season of thanks, of giving, of love and of friendship. Picture yourself with a mug of your favorite tea or hot chocolate, sitting in the cozy corner of your couch in front of a fireplace surrounded by family, friends, good …

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The Mediation Community’s Dirty Little Secret

The Mediation Community’s Dirty Little Secret

By Vivian Scott We are a great group of people, us mediators. We understand how emotions and values play into conflict, we recognize the power in a solution that fits both parties’ needs, and we approach the world with a quiet confidence that any disagreement can be resolved. I love that about us. Too bad …

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Expectations Management At Work

Expectations Management At Work

By Zachary Ulrich Ever get mad at someone because they did something you didn’t expect? Of course you have, we all have. They’re not something we directly think about every day, but expectations are a key component of what drives many peoples’ behavior – including our own – all the time. When we sit down …

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Bad Fences Make Bad Neighbors

Bad Fences Make Bad Neighbors

By Dan Simon “They’re just sore losers,” Myrna said. She had called me to ask whether I’d mediate between her and her neighbors, who were complaining about a fence she’d built and various other things. She’d won in arbitration, but the Smiths didn’t like the arbitrator’s decision, so they sued her in state court. The …

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The Broken Family

The Broken Family

  By Jeffrey Krivis The Central Valley of California, known for its good weather and rich soil, is considered the breadbasket of the country. The many people who live in this agricultural community work hard. They know that the literal fruits of their labors feed people, and they are proud of their role in society. …

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Individualist vs. Collectivist Peacemaking

Individualist vs. Collectivist Peacemaking

By Scott C. Van Soye “Blessed are the peacemakers.” We value peacemakers. We may even aspire to be among them. But often we have no firm conception of what it means to “make peace.” Does it mean to cause the cessation of conflict, by whatever means? Or does it refer only to non-violent efforts to …

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Peacemaking

Peacemaking

By Doug Noll I use the term peacemaking to describe the values and processes involved in transforming difficult and intractable conflicts. Peacemaking encompasses mediation; however, mediation, especially mediation of litigated disputes, does not necessarily include peacemaking. Knowing the difference is useful because it can influence the processes and interventions used by mediators. Ten Principles of …

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