Do You Use “BATNA” Wrong?
In most legal disputes, there is considerable uncertainty. Lawyers and parties discount their assessments of possible outcomes to reflect the risks, so MLATNAs therefore are always inferior to the BATNAs.
Mediation
Live Stream Links: Melnick Symposium- Cardozo Journal of Conflict Resolution
The Cardozo Journal of Conflict Resolution is very excited to announce that the 2017 Jed D. Melnick Symposium, Persistent Human Divides: Creative Initiatives for Communication, Collaboration, and Cohesion, will be available to live stream on November 13, 2017!
Missouri Symposium On Managing Disputes About Speech On Campus
There has been a lot of attention to – and criticism of – willingness of people in colleges and universities to suppress speech. Some of this criticism is particularly directed at liberals. However, these problems are widespread through our society.
How to Think Positively Every Day
Thinking this way doesn’t mean living a fantasy life and avoiding problems or cutting yourself off from the rest of the commonly less than positive world. More positive thinking can result in less stress in your life and consequently better health.
Special ADR Event at New York Law School November 15
The James F. Henry Speaker Series at New York Law School’s ADR Skills Program will offer its third event of the year on Wednesday, November 15, 2017, when CPR President Noah Hanft joins panelists Greg Gallopoulos (GC of General Dynamics) and Prof. Joan Stearns Johnsen to discuss how vital commercial contracts are “Built to Last.”
You Just Want to Get It Done: How to Follow Up to Get a Response Quickly
You may want or need to accomplish something, but that’s dependent on getting information or an action by another party.
Gorillas in the mist
Counting passes of a basketball. Sounds easy, doesn’t it? But there is a famous experiment which shows that many people get so engrossed in a simple task such as counting passes by a group of basketball players that they completely fail to notice the guy in the gorilla suit who walks through the room.
Singapore: The Hub of International Commercial Dispute Resolution
The Union Internationale des Avocats held its 24th World Forum of Mediation Centres in Singapore on October 13-14. In addition to the usual high level of discourse and the unparalleled opportunity to meet new friends and keep the old, this particular Forum offered the additional opportunity to reassess the extraordinary richness of Singapore as a world center for international commerce and commercial dispute resolution.
The only customer touch point that counts
The impact is that the key battleground for customer loyalty is now complaints. If consumers at best are happy to self-manage and at worst are discouraged from contacting, then when a real issue arises, it becomes the only point after purchase that a customer really has to engage with a business.
“No” May Be the Most Liberating Word in the English Language
We value our relationships, and in the back of our minds the thought of reciprocity may be bouncing around (“Maybe I’ll have to ask this person for something in the future…”) but we can’t please everyone all the time.